Write a letter to the Marketing Manager, complaining about a defective TV set purchased by you and ask for its replacement.
DA/114 D,
Hari Nagar,
New Delhi-64
September 15,…
The Marketing Manager (Sales)
BPL (India),
Janakpuri,
New Delhi-25
Subject : Defective T.V. Set
Sir,
I purchased a SANTURA colour TV from your Janakpuri showroom vide Bill No. 59376, Dated July 19, 2002. After only a week’s time the TV started giving trouble. Both the picture and the sound were unclear. I made a complaint and the Engineer after doing something went away. Then it became a regular feature. The TV set instead of being a source of entertainment became a source of trouble. Many a time I profested with the man and asked for an exchange as per the company rule. He didn’t agree and even misbehaved.
I hope you to personally look into the matter and keeping in view the prestige of the company and also the interest of a common customer like me, will give directions for the exchange of the defected TV set by a new one, thus relieving me of the trouble of purchasing a TV of your company.
Thanking you
Yours Sincerely
Aakash Ghose
