Follow up on a Complaint from a Customer
Your name
Your Address
Your City state, zip
Your Phone number
Your Email
Date
Name
Position
Department
Office address
City, State, Zip.
Dear Name,
This is with respect to the complaint we got from customer about the faulty air conditioner .The letter is dated______ and the customer’s name is________ . According to the complaint she had purchased the air conditioner two months back from the________ out let. The details of the letter you can get from their letter dated. She had continued writing to us several times and the customer is very unhappy about all this.
I have full faith that you can solve the problem. Please look into the matter and follow up with the customer. I am sure von are aware that customer satisfaction is ‘what we sec. I want von to rectify this complaint as soon as possible. The customer is very disappointed and I have assured her that this will be solved within a week.
Please call up the customer and inform her about the steps taken to resolve the problem and how soon you can give her a solution.
Please keep me informed about the developments.
Sincerely
Your Name
